Cancellation & Refund Policy

SYVORA Health, developed and operated by SYSTROVER Technologies, provides real-time AI-powered clinical prescription OCR extraction, neural voice health logging, and localized medical intelligence.

Because high-performance cloud neural compute, clinical vision models, and proprietary pharmacology algorithms are provisioned immediately upon successful transaction completion, all purchases and subscription fees are strictly non-refundable once billed.

No full or partial pro-rated refunds are issued for unutilized subscription days, unused scan quotas, or mid-cycle account terminations.

Subscribers may cancel recurring billing or UPI AutoPay mandates at any time without penalty or exit fees:

• Via UPI App: You can manage or revoke recurring mandates directly inside your UPI payment application (Google Pay, PhonePe, Paytm, BHIM) at any time.
• Via Syvora Settings: Navigate to your Account Drawer or visit the Pricing Portal to manage your plan.
• Via Email Support: Send a cancellation notice to syvorahealth@gmail.com at least 24 hours prior to the renewal date.

Upon cancellation, your Pro features remain fully accessible until the conclusion of your current paid billing period. At the end of the period, your account smoothly reverts to the Free Starter tier without deleting your local medical records.

While standard subscription fees are non-refundable, SYVORA Health provides complete protection against verified technical gateway anomalies:

• Duplicate Deductions: If a network glitch or gateway timeout results in multiple debits for the exact same billing period, the duplicate payment is automatically flagged and refunded to the original payment source within 5 to 7 business days.
• Deducted but Not Activated: If funds are debited from your bank but your Pro tier was not activated due to a gateway timeout, our automated Razorpay webhook listener will resolve and activate the plan. If unresolvable within 48 hours, a 100% refund is initiated.